![]() Melanie Cairns, an attorney with Disability Rights Wisconsin, said the number of complaints about similar concerns is on the rise in senior care facilities, and increasing in their level of severity. The incidents are becoming more frequent in nursing homes and assisted living centers all around the state and advocates are saying it’s only going to get worse. "One time it was almost two hours," Peel said. Still, Peel said it sometimes can take up to an hour for someone to check on her after she uses her call alert necklace because all the employees are taking care of other residents. "Things are going much, much better," Rutgers said. As of July 5, Cornerstone's careers site did not have any current job openings at Apple Creek Place. Nursing homes are required to report their staffing numbers to the federal government but assisted living do not share the same guidelines. Part of that is because the facility has a full staff now, she said. Since the DHS inspection in November, Apple Creek Place isn't facing any of the problems cited by DHS, Rutgers said. Inspectors also noted there were not enough employees at the facility to take care of all the residents in the building, with sometimes just one caregiver in the building to take care of everyone. Two residents’ records showed they missed doses of regular medications, according to the report. Two of them were not trained on how to respond to "challenging behaviors," including residents who wander outside the building, and suicide prevention, according to the report. ![]() Peel said she contacted Appleton police about her experiences but has not filed any official complaints with DHS.ĭHS inspectors found that three caregivers were not trained in fire safety and first aid, and gave residents medicine without proper training in administering them. Without staff, residents don’t get showers, medications, help with transfers, everyday careĪfter receiving two complaints regarding the provider, DHS inspected one of Apple Creek Place’s buildings in November - prior to the ownership change - and found 18 deficiencies. Complaints coming in to the state Department of Health Services about the conditions at senior living centers are surging to numbers not seen in recent years, as residents sometimes go without medications, basic care, or are under the care of staff members who are not trained to provide support to such vulnerable people. The staffing shortage has turned into a crisis around the region, leading to dangerous conditions at several nursing homes and assisted living facilities. Many residents are struggling to get their needs met at other senior living facilities, as well, according to state health inspection reports. "I can ask and beg and plead until I’m blue in the face," she said. Sometimes it's taken between 30 and 45 minutes for someone to come when she calls for help, she said. Between showering, cleaning her room and the bathroom, and the laundry not getting done, Peel said she regularly goes without getting everyday chores done because staff is not around. Cornerstone Management took over Apple Creek Place in December, a couple months after Peel became a resident in September, and were able to fill all the job vacancies, said Rebecca Rutgers, a spokesperson for Cornerstone. ![]() It's a problem the new owners of Apple Creek say has been fixed. "They’re supposed to help me a lot more than they do," Peel said. Someone is scheduled to help her go from her wheelchair to the bathroom for a shower every Monday and Thursday, but usually a staff member is not around to assist, she told USA TODAY NETWORK-Wisconsin. Peel, 61, said she's lucky if she can get a shower once a week. Shelley Peel moved into Apple Creek Place in Appleton nine months ago.Īpple Creek Place advertises itself as a facility with 22 beds and care options tailored to those who are physically disabled and those with dementia or Alzheimer's.
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